Frequently Asked Questions

Because you deserve more than just a visit — you deserve a moment your child will never forget. As the longest-running character company in Middle Georgia, we work with top-tier local talent to bring beloved characters to life through performance, passion, and heart. Each cast member trains extensively to deliver experiences that feel like they stepped straight out of a storybook. Whether it’s a party or a special event, our goal is simple: to make magic real — for kids, families, and dreamers of all ages.

We recommend booking 4–6 weeks in advance to ensure availability, especially during busy seasons. 🎉 Our peak seasons include Halloween, Easter, and Christmas — these dates fill up fast! Last-minute requests are always welcome, and if we can make it work, we will!

Gratuity is not included in our packages. Tipping is never required, but always appreciated! If your performer goes above and beyond, feel free to leave a tip — 100% goes directly to your performer(s).

You can view all our terms and event policies on our policies page.

Our performers arrive fully prepared for the visit. All they may need is a glass of water. ✨ Please also ensure there’s a nearby, unobstructed parking spot so they can arrive and leave easily — especially if they're visiting multiple parties that day.

Your performer will be notified of your event after booking, they will be given a booking summary with the important details of your event. Your performer will contact you via text before their scheduled arrival to touch base and inquire about any entrance instructions that you may have for the Grand Entrance (ie. knock on the front door, enter through the side yard, if it is a surprise, etc.)

We now offer over 80 characters including princesses, superheroes, mascots, seasonal favorites, and storybook friends. ✨ Visit our Characters Page to explore them all!

We bring the magic anywhere! We regularly attend events at homes, venues, and parks. If you're planning an outdoor event, please prepare a backup weather plan and a shaded area where our performers can cool off or hydrate in hot weather. ✨ Need a venue suggestion? Visit our Proud Partners Page for some of our favorite local spaces!

Booking is easy! Just visit our Booking Page and fill out the form with your event details. We'll be in touch shortly to confirm your visit and make sure every detail is perfect.

We’ll send you a digital invoice after confirming your booking. A $50 deposit is required to reserve your date, time, and character. The remaining balance is due 72 hours before your event. We accept payment via: Invoice (with card option) PayPal Venmo Checks (for corporate and school events only) You're also welcome to pay in full at any time if that’s easier!

We understand things happen! If you need to cancel or reschedule, please contact us as soon as possible. Deposits are non-refundable but can often be transferred to a new date with advance notice. Full details are available on our Policies page.

You're welcome to request someone specific, and we’ll do our best to accommodate! While we can't guarantee exact cast members due to availability, every one of our performers is professionally trained and dedicated to delivering a magical experience. Note: Performers may vary from those shown in promotional photos.

Our team is trained to follow the flow of your event and adapt based on the guests’ energy. If you have something specific in mind — like saving time for presents or requesting a repeat song — just let your party host know when they arrive! ✨ Your host is your go-to for guiding the visit and making sure everything runs smoothly.

We love making magic everywhere — from backyard birthdays to city-wide celebrations. We offer character visits for: Private Parties Corporate Events Fundraisers School Visits Church Functions Festivals, Parades & More! We’re happy to work with any venue, indoor or outdoor. If you're unsure about the space, just ask — we’re here to help make it work!

Travel up to 30 miles roundtrip from zip code 31088 is included with your booking. Additional travel is billed at $1 per mile. If your event is outside our usual service area (Middle Georgia), we’re happy to recommend a trusted character company closer to you.

Let us know! We’re always growing our cast. If possible, we’ll create the character for your event. If not, we’re happy to refer you to a trusted company who may offer what you're looking for.