Frequently Asked Questions
Please send any other questions or inquires to our email and we will get back with you as soon as we can.
Why Book with us?
As the longest-running character company in Middle Georgia, we work with the top local talent to bring you a one-of-a-kind experience. Our team spends countless hours training and researching to bring over twenty beloved characters to life; our ultimate goal is to create truly magical moments. We are dedicated to providing you the best of the best in live character entertainment for parties or special events. We take pride in inspiring the young, and young at heart, in our community each year.
When do you collect the final balance?
The final balance for your party needs to be paid 72 hours before your event date. If the full balance is not paid you may lose your booking and your characters will not arrive. You are welcome to pay the full balance up front as well.
When should I book?
Parties are booked on a first-come, first-serve basis. The suggested time to book a party is 4-6 weeks in advance. You are always welcome to submit a last-minute request, but due to high demand, it is better if you contact us in advance to secure your party.
Can I request my performer?
A Client’s performer request is based on availability of performers and is NEVER guaranteed or promised. Character performers may vary from those in promotional pictures. We can guarantee that all performers are professional and will give your child a magical experience.
How do I pick the order of activities?
Our performers are trained to read the room and follow the flow of your event. Please never hesitate to ask if you'd like something special! For example If you'd like to make sure our character is there to open presents with your little one, or you want them to sing a certain song again, let them know.
Do I need to provide anything to the performer?
Our performers bring everything they will need for your event. The most they may ask for is some water to stay hydrated!
What Characters do you offer?
We currently offer over 20 different characters from princesses, to heroes, to many more of your favorite storybook adventurers. Please visit our Characters page to see all current offerings.
Is there a Cancellation Policy?
How do I book my party?
The easiest way to book an event with us is to go to the booking with us page. This sends a contact form to us, and we will walk you through the process from there. You may also send an email directly to email@example.com We try our best to respond to emails within 48 hours. If you have an urgent question and have not heard back from us, please feel free to reach out to our business number, send a text or call us and leave a voicemail at (478) 550-5609.
Do I need a deposit?
All Character visits require a minimum $50 deposit. This is to secure your party date, time and performer. We will send you an invoice and booking contract through our online client portal reflecting all services scheduled and their appropriate fees. The deposit is due at the time of booking and a reminder for your remaining balance is due 72 hours before the day of your event, but you may pay it off at any point before then as well. The deposit is non-refundable unless through cancellation by our company from emergencies. Should you need to cancel your booking all payments are 100% transferable to a new date booked *Availability may vary by date and character.
Do I need to tip?
Gratuity is NOT included in our packages. It is not mandatory to tip, but if you feel your character has exceeded expectations, please tip! All tips go directly to your performer/s.
How far do you travel?
Travel up to 30 miles roundtrip from zip code 31088 to your event is included as part of our service. It is $1/mile for each additional mile. If a party is too far out of our service area (Middle GA) for us to travel we will try to recommend you to a closer character company to fulfill your request.
When should I have the character/s arrive to my event?
We generally recommend about 30 minutes after the scheduled start of your event so the character(s) isn't arriving at the same time as your guests, so everyone can enjoy the magic.
What are your Policies?
What if I don't see the character I want listed?
Looking for a character we don't yet offer? Let us know! If possible, we will do our best to create the character for you before your event date. If we are unable to fulfill your request, we will gladly give our recommendation to where you may find them elsewhere if applicable.
What do I do if I need to reschedule?
Send us an email! We will be happy to reschedule your booking for you. We will apply your booking deposit to a new available date. Please just note that no money put down on the party can be refunded, only transferred.
Do I need to contact my performer?
Your performer will be notified of your event after booking, they will be given a booking summary with the important details of your event. Your performer will contact you via text before their scheduled arrival to touch base and inquire about any entrance instructions that you may have for the Grand Entrance (ie. knock on the front door, enter through the side yard, if it is a surprise, etc.)