Terms & Policies​

Communication

Email is our primary form of communication to keep things consistent and documented. This allows multiple team members to assist with your booking. We do our best to respond within 48 hours (excluding weekends). You're always welcome to call or text — just know that we may be out at other events. If you'd like to speak by phone, we recommend scheduling a time in advance.

 

Deposits & Payments

• A $50 deposit is required at the time of booking to secure your date and character.

• Deposits are refundable for up to 24 hours after payment. After that, deposits are non-refundable.

• Full payment is due 72 hours before your event. Late payments may incur a $10 per day late fee (up to $30 max).

• We accept credit/debit cards (via invoice), PayPal, Venmo, and checks for schools/corporate events.

 

Additional Time

Performers must stay on schedule to reach their next event. If you’d like them to stay longer:

• You must ask your performer at the event

• Additional time is $30 per 15 minutes, paid in cash or check before the extension begins

• If payment is not received, the performer will leave as originally scheduled

 

Rescheduling & Cancellations

• You may reschedule once at no charge based on availability.

• A second reschedule will include a 15% fee.

• Same-day cancellations or reschedules will incur a 30% fee.

• If your event is outdoors, please have a weather backup plan. We cannot guarantee outdoor performances in inclement weather.

 

Event Location & Conditions

• If hosting outdoors, you must provide shade and water for performers in weather above 85°F.

• Activities may be adjusted based on temperature or space.

• Please ensure a safe and easy parking spot is available.

• We are not responsible for damage caused by weather, terrain, or unsafe setups.

 

Performer Requests

You're welcome to request a specific performer, but requests are not guaranteed due to scheduling. We promise that all performers are professionally trained and will deliver a magical experience.
Note: Characters may vary from promotional photos.

 

Activities & Customization

• Performers will lead the activities listed on our website as time allows.

• They may adjust the flow based on guest energy or party dynamics.

• If you’d like to prioritize something specific (like a certain song or activity), please let us know at least 48 hours in advance or inform your party host on arrival.

 

Photo & Media Release

We may take photos during events for training and marketing. By booking with us or posting publicly, you consent to Fairytales & Friends using images on our website and social media. If you prefer not to have photos shared, just let us know during booking.

 

Allergies & Safety

• Please inform us of any allergies to face paint, nail polish, latex, or similar materials prior to the event.

• Children should not climb on, pull, or hang from performers.

• Our performers are trained to maintain safety at all times. If a situation feels unsafe or disrespectful, they may leave. This includes inappropriate behavior or hostile communication before or during the event.

 

Liability

Fairytales & Friends and its performers are not responsible for:

• Illness, including flu, colds, or COVID-19

• Injury or property damage during your event

• Delays caused by inclement weather or emergencies
  By booking with us, you accept full responsibility for the environment and safety of your event.

 

Privacy Policy

We respect your privacy. We collect only the information needed to plan your event and never share or sell your data. All communications are handled with care and stored securely.

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Still have questions?

Check out our FAQ page or reach out — we’re here to help you create a celebration full of magic and memories.